Terms of service

This is an English courtesy translation. The Spanish version is the legally binding one.

These terms govern the use of Muebleria.app (the “service”), operated by Soluciones Integrales Tecvia S.A. de C.V.. By creating an account or using the system, you accept them.

1. What the service is

Muebleria.app is cloud software for running furniture stores and factories: sales, inventory, manufacturing, deliveries, collections, invoicing, an online store and an AI assistant. It is provided as a service (SaaS): we do not sell licenses and nothing is installed on your machines.

2. Your account

• Provide accurate information when you register and keep it up to date.
• You are responsible for your password and for everything that happens under your account and your users'.
• You manage your users and their permissions; make sure only authorized staff have access.
• Tell us immediately if you detect unauthorized access.

3. Plans and payments

• There is a free plan with limits on users, locations and modules, and paid plans with more.
• Subscriptions are billed in advance (monthly or yearly) and renew automatically until you cancel.
• If the plan includes a trial, nothing is charged during it and you may cancel before it ends at no cost.
• You can cancel anytime from the billing portal. Cancellation takes effect at the end of the paid period; no refunds for periods already started, unless required by law.
• If a charge fails, we may suspend access to paid features until it is resolved. Your data is not deleted for this reason.
• Prices may change; we will give you at least 30 days' notice and the change applies at your next renewal.

4. Your data is yours

Everything you capture (products, customers, sales, inventory) belongs to you. We do not use it for our own purposes and we do not sell it. You can export it at any time, and if you cancel you may request its deletion under the Privacy notice.

5. Acceptable use

You may not use the service to:

• Carry out illegal activities, or store unlawfully obtained information.
• Attempt to breach the system's security or access another company's data.
• Resell or rent the service to third parties without our written consent.
• Deliberately overload the infrastructure (for example, abusive automation).
• Send unsolicited messages (spam) through the WhatsApp or email features.

6. Electronic invoicing (CFDI)

The system issues CFDI through an authorized certification provider (PAC). You are responsible for the accuracy of the tax data you enter, for keeping your digital seal certificate valid, and for meeting your obligations with the Mexican tax authority. We provide the tool, not tax advice.

7. The AI assistant

Nogal answers based on your company's data and is designed not to invent information. Even so, it is a support tool, not an advisor: verify results before making business, tax or financial decisions. Purchasing, credit or collections suggestions are not professional advice.

8. Availability

We work to keep the service continuously available, but interruptions can happen due to maintenance, third-party failures or causes beyond our control. We will announce planned maintenance in advance whenever possible.

9. Limitation of liability

The service is provided “as is”. To the extent permitted by law, our total liability to you is limited to the amount you paid for the service in the last 3 months. We are not liable for lost profits, lost business opportunities or indirect damages. Nothing here limits liabilities that cannot be excluded by law, nor your rights as a consumer.

10. Termination

You may stop using the service at any time. We may end the relationship if you seriously or repeatedly breach these terms, giving you a reasonable window to export your information, except in cases of unlawful use.

11. Governing law

These terms are governed by the laws of Mexico. Any dispute will be submitted to the competent courts of Zapopan, Jalisco.

12. Contact

Write to soporte@muebleria.app.